Refund and Returns Policy
Refund and Return Policy
At The Jewel Jaipur, we believe in providing our customers with exceptional jewelry and a fulfilling shopping experience. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that you feel confident in your buying decisions. Our comprehensive refund and return policy is designed to facilitate a hassle-free experience should you need to return or exchange an item.
Return Eligibility
To ensure a smooth return process, please review the following eligibility criteria:
- Return Window: Items can be returned within 7 days from the date of delivery. If 7 days have elapsed since your purchase, we are unfortunately unable to offer you a refund or exchange.
- Condition of Items: Jewelry must be returned unworn and in original condition. This includes all tags, packaging, and accessories. Jewelry that shows signs of wear, has been altered, or is damaged will not be eligible for return. Please inspect your items upon delivery to ensure satisfaction.
- Original Packaging: All returned items must include their original packaging, which helps protect the jewelry during the return transit. This includes boxes, pouches, and any protective materials that were included with your order.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] within 30 days of receiving your order. Include your order number and a brief description of your reason for the return.
- Return Authorization: Our customer service team will respond with a Return Authorization Number and detailed instructions for returning your item. Please note that returns without prior authorization will not be accepted.
- Prepare Your Return: Carefully package the item in its original packaging to prevent damage during shipping. Be sure to include all original documents, accessories, and your Return Authorization Number.
- Ship the Item: Use a trackable shipping service to return the item to the address provided in the return instructions. The cost of return shipping is the responsibility of the customer unless the return is due to our error (such as receiving a defective item or an incorrect item).
Refund Process
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets the conditions outlined in this policy. This step is crucial to ensure that the jewelry can be resold.
- Approval Notification: After inspection, we will notify you via email whether your return has been approved or denied. If approved, your refund will be processed.
- Refund Timeline: Approved refunds will be credited to the original payment method used during your purchase. Please allow 7-10 business days for the refund to reflect in your account. Processing times may vary depending on your bank or credit card issuer.
- Partial Refunds: In some cases, a partial refund may be granted if the item is not returned in its original condition, is damaged, or has missing parts for reasons not due to our error. You will be notified in this case.
Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable:
- Custom or Personalized Jewelry: Any item that has been customized or personalized cannot be returned unless it is defective.
- Final Sale Items: Items marked as final sale are not eligible for returns or exchanges.
- Gift Cards: Gift cards are non-returnable and non-refundable.
Exchanges
If you wish to exchange your item for a different piece, please follow the return process outlined above. Once your return is approved, you can place a new order for the desired item. Please note that shipping costs for exchanges will be the responsibility of the customer.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team immediately, within 48 hours of receiving the item. We will arrange for a replacement or a full refund at no additional cost to you. To expedite the process, please provide photos of the damaged or defective item.
Customer Support
We are dedicated to providing excellent customer service! If you have any questions or concerns regarding our return policy or your order, please don’t hesitate to reach out to our customer service team at [email protected]. We aim to respond to all inquiries within 24-48 hours.
Final Note
Your satisfaction is our top priority. We appreciate your understanding of our policies, which are designed to ensure a fair and efficient process for all customers. Thank you for choosing The Jewel Jaipur, where we celebrate the artistry of Jaipur’s jewellery!